Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, it will be handed over to our shipping partners.

2. Shipping Time
As a dropshipping store, our products are shipped directly from our suppliers. Estimated delivery times are as follows:

• Saudi Arabia (KSA): 7–15 business days

• GCC Countries: 10–18 business days

• International: 12–25 business days

Please note that delivery times may vary depending on your location, customs clearance, and courier delays.

3. Shipping Charges

• Shipping fees are calculated at checkout based on your location.

• We may offer free shipping promotions on selected products or order values.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment in real time.

5. Customs, Duties & Taxes
For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.

6. Delays & Exceptions
While we strive to deliver your order on time, delays may occur due to:

• High demand periods

• Customs inspections

• Courier disruptions

• Incorrect shipping information

We appreciate your patience in such situations.

7. Incorrect Address
Please ensure that your shipping details are accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact the courier service first. If you still need assistance, reach out to us.