Shipping Policy

Thank you for shopping with us. Below are the terms and conditions of our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, it will be handed over to our shipping partner for dispatch.

2. Estimated Delivery Time

As a dropshipping store, our products are shipped directly from our trusted suppliers. Estimated delivery times are:

• United Arab Emirates (UAE): 5–7 business days

• Saudi Arabia (KSA): 7–15 business days

• Other GCC Countries: 10–18 business days

• International Orders: 12–25 business days

Please note that these are estimated delivery times. Actual delivery may vary due to your location, customs clearance, public holidays, weather conditions, or courier-related delays.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.

• We may offer Free Shipping promotions on selected products or for qualifying order values.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). You can use this tracking number to monitor your shipment's progress.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other applicable fees may be charged by your country's customs authorities. These charges are the responsibility of the customer.

6. Delivery Delays

While we do our best to deliver your order within the estimated timeframe, delays may occasionally occur due to:

• High order volumes

• Customs inspections

• Courier service disruptions

• Public holidays

• Incorrect or incomplete shipping information

We appreciate your patience and understanding in these situations.

7. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages

If your tracking status shows your package as delivered but you have not received it, please contact the courier service first. If you still require assistance, feel free to contact our support team, and we will do our best to help.